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I HAVE A QUESTION ABOUT YOUR WEBSITE, WHAT SHOULD I DO?

We are here to help! If you have a question during business hours you can reach us from 10am-6pm (CST) at 985.645.8891.
If you have a question outside of business hours you can send us an email at shopbellalucca@gmail.com and we will get back to you on the next business day.

I PREFER TO TRY THINGS ON OR SEE THEM IN PERSON, HOW CAN I?

You can visit us at our retail site! Our store location is in Slidell, LA. The address is:

 

 

796 E I10 SERVICE RD STE 140
SLIDELL LA 70461-5583

 

 

Sunday - Monday: CLOSED

 

Monday-Friday: 10am-6pm (CST)

 

Saturday: 10am-4pm (CST)

 

MY ORDER HAS ALREADY BEEN PLACED BUT I NEED TO CHANGE SOMETHING, CAN I?

Unfortunately, we are unable to make changes to an order once submitted. If you need further assistance please call 985.645.8891

WHY WAS MY CREDIT CARD REFUNDED?

Unfortunately, one or more items on your order was not available at the time of purchase. As a result, your card was refunded for the item’s purchase price, we apologize for any inconvenience it may cause you.

ONE OF MY ITEMS WERE DAMAGED, WHAT DO I DO?

If you believe the item you received is damaged, please email shopbellalucca@gmail.com with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution at no additional cost.

WHAT IS YOUR RETURN POLICY?

RETURN POLICY: 
We understand that sometimes it can be tough ordering online as a woman. We try our hardest to make your shopping experience the best possible. We know that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible!

 

When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.

    • Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
    • Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
    • Returns must be post marked within 7 (seven) days of the date you receive your shipment. No exceptions. Any returns postmarked after 7 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
    • Due to high order volume and inventory changes we do not process exchanges.
    • SALE ITEMS, SHOES, UNDERGARMENTS, ACCESSORIES (including jewelry), AND GAME DAY SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS SALE ITEMS, SHOES OR ACCESSORIES.

SOMETHING IS INCORRECT WITH MY ORDER, WHAT SHOULD I DO?

If the order you receive is incorrect, please call or email us at shopbellalucca@gmail.com ASAP with your name, order number, and a brief description of the situation. We will be happy to resolve the issue.