FAQ

I HAVE A QUESTION ABOUT YOUR WEBSITE, WHAT SHOULD I DO?

I PREFER TO TRY THINGS ON OR SEE THEM IN PERSON, HOW CAN I?

You can visit us at our retail site! Our store location is in Slidell, LA. The address is:

MY ORDER HAS ALREADY BEEN PLACED BUT I NEED TO CHANGE SOMETHING, CAN I?

Unfortunately, we are unable to make changes to an order once submitted. If you need further assistance please call 985.645.8891

WHY WAS I SENT A STORE CREDIT?

Unfortunately, one or more items on your order was not available at the time of purchase. As a result, your we sent you a store for the item’s purchase price, we apologize for any inconvenience it may cause you. An email with the details along with a gift card should be in your email box.

ONE OF MY ITEMS WERE DAMAGED, WHAT DO I DO?

WHAT IS YOUR RETURN POLICY?

Return Policy Can Be Found Here

All of our policies can be found following the links below:

• Shipping Policy Can Be Found Here
• Sizing Questions? Guide Can Be Found Here
• Privacy Information Can Be Found Here

SOMETHING IS INCORRECT WITH MY ORDER, WHAT SHOULD I DO?

If the order you receive is incorrect, please call or email us at shopbellalucca@gmail.com ASAP with your name, order number, and a brief description of the situation. We will be happy to resolve the issue.

DISCOUNT CODES | PROMOS

Several of our vendors do not allow us to mark their items down without written permission. When we run a sale, you're item might be one of those. If you want to find out if your item is one of them, you can call the store during normal business hours, or contact us through our contact form here . Sometimes we do have permission, and you're having a blessed day!

Most Brands excluded are:

• SPANX
• Vintage Havana Sneakers
• Haute Shore
• Bryan Anthonys
• Brumate
• Recycled Karma
• Virtue Jewelry
• Morse Code
• Reset by Jane
• Z Supply
• Another Love
• Other brands not listed as well