ONLINE RETURN POLICY
STORE CREDIT ONLY
Bella Lucca does not issue refunds.
We will gladly make an exchange or issue a merchandise credit for items that are unworn, with unaltered attached tags and accompanied by the original receipt within 10 days of the purchase date.
No Returns or Exchanges for the following:
- No Returns or exchanges will be accepted for SALE items as they are FINAL SALE
- No Returns or exchanges will be accepted for accessories including: all accessories, jewelry, handbags, wallets, keyrings, hats, hair accessories, belts, sunglasses, BrüMate, undergarments (including SPANX, bralettes, bodysuits, leggings, nipple covers, lingerie tape), face mask, face coverings, watch bands and body products as they are FINAL SALE
- No Returns or exchanges will be accepted for Tyler Candle Company products as they are FINAL SALE
- No Returns or exchanges will be accepted for footwear and shoes as they are FINAL SALE
- ALL seasonal items are FINAL SALE (including all holiday {items brought in for seasonal specials} and game day). THERE WILL BE NO EXCEPTIONS on returns or exchanges for ALL holiday and game day merchandise.
- We cannot accept returns on gift cards.
- Items bought with a Store Credit are FINAL SALE
- We do not offer price adjustments for items that go on sale after the date of purchase
THERE WILL BE NO EXCEPTIONS to the above return policy.
By purchasing from Bella Lucca, you are agreeing to our Return Policy as outlined above.
Exchanges: due to our limited quantities per style, we're unable to make an exchange. We suggest if another size is needed, that you return the item immediately, and when we issue your store credit, and the right size is available, you can use your credit to purchase the size needed. We're unable to hold merchandise via the website or in-store.
You may make a return in-store if your return meets the criteria as outlined above, please bring your return to the store during normal business hours.
Need to Ship Back to Us? Please contact us FIRST to make sure your purchase qualifies. You are responsible for the return shipping cost. Once we receive your return, we will process it within two business days and email you an e-gift card to be used on our website.
- Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).
- Returns postmarked after 10 days from order date are subject to a restocking fee (This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater).
- Ineligible returns (including returns that are postmarked after 10 days of order date in which the customer does not wish to have a restocking fee withheld) can be shipped back to the customer at their own expense.
Bella Lucca Boutique has the right to refuse any return they deem necessary.
We appreciate your understanding of return policy as a small business. We look forward to changing the terms as we continue to grow because of you!
Thank You for Shopping with us at Bella Lucca! We Love Our Customers!!
More Legal Stuff:
If your item meets the above outline please read below:
REQUIRED ELIGIBILITY:
To be eligible for a return your item must be in the same condition that you received it. Which means it must be:
- unworn or unused.
- the tags must be attached the way they left the store and unaltered in any way (even if unworn).
- the items must be in it's original packaging.
- the original receipt or proof of purchase must be accompanied with the return.
To start a return, you can contact us at shopbellalucca@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will not pay for the return cost of your items,
You can always contact us for any return question at shopbellalucca@gmail.com
Damages or Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions | Non-returnable Items
- There are no exceptions to the out line above
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds are not issued. STORE CREDIT ONLY
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically be issued a store credit.
ONE MORE TIME
When returning an item, please take note of the above outline as we remain firm on our return policy with all our customers.
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STORE CREDIT WILL NOT be issued if it your items does not meet the above policy set forth by Bella Lucca.
