ONLINE RETURN POLICY
STORE CREDIT ONLY
Bella Lucca does not issue refunds.
We will gladly make an exchange or issue a merchandise credit for items that are unworn, with unaltered attached tags and accompanied by the original receipt within 10 days of the purchase date.
- No Returns or exchanges will be accepted for SALE items as they are FINAL SALE
- No Returns or exchanges will be accepted for accessories, including: jewelry, handbags, hats, belts, sunglasses, undergarments (including all SPANX, Nipple Covers and Lingerie Tape) as they are FINAL SALE
- No Returns or exchanges will be accepted for Tyler Candle Company products as they are FINAL SALE
- No Returns or exchanges will be accepted for footwear and shoes as they are final sale
- ALL seasonal items are FINAL SALE (including holiday and game day). THERE WILL BE NO EXCEPTIONS on returns or exchanges for ALL holiday and game day merchandise.
Exchanges: due to our limited quantities per style we're unable to make an exchange. We suggest if another size is needed, that you return the item immediately, and when we issue your store credit, and the right size is available, you can use your credit to purchase the size needed. We're unable to hold merchandise via the website or in-store.
You make make a return in-store if your return meets the criteria as outlined above, please bring your return to the store during normal business hours.
Need to Ship Back to Us? Please contact us FIRST to make sure your purchase qualifies. You are responsible for the return shipping cost. Once we receive your return, we will process it within two business days and email you an e-gift card to be used on our website.
- Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).
- Returns postmarked after 10 days from order date are subject to a restocking fee (This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater).
- Ineligible returns (including returns that are postmarked after 10 days of order date in which the customer does not wish to have a restocking fee withheld) can be shipped back to the customer at their own expense.